Customer Service


Dear Homeowners,

In light of the extraordinary circumstances surrounding COVID-19 and in support of the public health directive to reduce interactions between individuals, Starlane Homes has decided to suspend all after-sales service appointments until further notice.

We will contact you once after sales service has resumed to reschedule any appointments.

Our current service emergency protocol is below and at the following link https://www.starlanehomes.com/emergency-procedures/. In light of the current situation, our emergency protocols may not be available in which case you should attend to your emergency and contact your insurance broker.

At this time, our Head Office Service Department is still open to answer any of your questions and concerns with your home. We ask that you continue to follow our regular guidelines to submit all warranted forms and concerns.  When we resume after sales appointments, we will be sure to contact you to schedule.


Starlane takes pride in offering the finest customer support and highest standard of service. From the search to the move and beyond, Starlane is with you every step of the way ensuring that your experience is hassle free.

Even after the purchase, a lot of questions come up. Decorating the new home, potential changes/upgrades and many more things can come up before you move in. That's why we're proud to offer the best pre-closing customer care.

Customer Care (Pre-Closing)

Buying a new home can be an overwhelming experience, especially for first time buyers. Once you purchase a new home with us, our Customer Care Representative Linda will work with you to guide you through the significant stages of the home buying process.

Linda will contact you with information regarding next steps while answering all your questions and concerns.

Linda is available Monday through Friday from 9:00 am to 5:00 pm.

Linda

Customer Care Representative

416-736-8854 ext. 140, lindar@starlanehomes.com

Once you've moved in, our work isn't done. We stand behind our product with an impeccable record and a commitment to your satisfaction. If you require assistance after moving in, browse through this helpful section about after-closing customer service.

Service Department (After-Closing)

Our Customer Service team is dedicated to ensuring that your new home is everything you dreamed it would be and more. We are committed to providing you with prompt and reliable service once you have moved into your new home.

Your new home is protected by a warranty provided by Starlane Home Corporation and backed by Tarion. To view more information provided by Tarion about your home's statutory warranty coverage and the process for addressing warranty-related matters, please click here.

Service Department Hours:
9:00 am - 5:00 pm - Monday to Friday

If you need to report a deficiency, it must be sent in writing via email or fax. Please email us about any issues via our contact form or at service@starlanehomes.com. Or please fax us at 905-653-2516. At Starlane Homes, we strive to respond to all correspondence within 24 hours.

Emergency Procedures

If an emergency occurs within your new home, please view this helpful information about emergency procedures.

Contact

Phone:

416-736-8854

Peter

Customer Service Manager

Melissa

Customer Service Representative

Jessica

Customer Service Representative