Emergency Procedures
Emergency Procedures
If an emergency occurs within your new home, please notify Starlane Homes as soon as possible.
You must also report the emergency in writing to the Starlane Head Office.
Phone: 416-736-8854
Fax: 905-653-2516
Please email us about any issues via our contact form.
The following are considered an emergency;
1. Total loss of heat between September 15 and May 15
a) Make sure the furnace filter is clean
b) Check to see if the breaker is in the ON position
c) Ensure that the thermostat is set to heat
d) Turn the thermostat settings to 30°C or 80°F and listen to see if the furnace comes on
e) Make sure the gas valve has not been shut off at the furnace or at the meter outside
If you have attempted all of the above and your furnace still does not work properly, please call the emergency number listed on your furnace sticker
2. Gas Leak
If you have a gas leak, please call your local gas provider:
Aurora
Enbridge Gas
1-800-461-4444
Brampton
Enbridge Gas
1-877-362-7434
Caledon
Enbridge Gas
1-866-763-5427
Cambridge
Enbridge Gas
1-866-763-5427
Hamilton
Union Gas
1-877-969-0999
Markham
Enbridge Gas
1-800-461-4444
Milton
Union Gas
1-888-774-3111
Mississauga
Enbridge Gas
1-800-461-4444
Newmarket
Enbridge Gas
1-866-763-5427
Oakville
Union Gas
1-888-774-3111
Richmond Hill
Enbridge Gas
1-866-763-5427
Stouffville
Enbridge Gas
1-866-763-5427
Vaughan
Enbridge Gas
1-866-763-5427
3. Total loss of electricity
Check the main breaker at the hydro panel to ensure it is in the ON position. If it is, please call your local hydro supplier:
Aurora
Power Stream
1-877-777-3810
Brampton
Hydro One
1-800-434-1235
Caledon
Hydro One
1-800-434-1235
Cambridge
Grand Bridge Energy
1-883-769-3701
Hamilton
Horizon Utilities
905-522-4617
Markham
Power Stream
1-877-777-3810
Milton
Milton Hydro Dis.
905-876-4611
Mississauga
Enersource
905-273-7425
Newmarket
Newmarket Hydro
905-895-2309
Oakville
Oakville Hydro
905-825-9400
Richmond Hill
Power Stream
1-877-777-3810
Stouffville
Hydro One
1-800-434-1235
Vaughan
Power Stream
1-877-777-3810
4. Total loss of water supply
If you do not have any running water please call your town's operations centre:
Aurora
Public Works Department
905-727-3123
Brampton
Region of Peel
905-727-3123
Caledon
Public Works Department
1-800-563-7881
Cambridge
Region of Waterloo
519-575-4400
Hamilton
Horizon Utilities
905-522-9200
Markham
Markham Water Works
Holidays / After Hours
905-475-4862
905-477-7000
Milton
Region of Halton
905-825-6000
Mississauga
Region of Peel
905-791-7800
Newmarket
Water Works
905-895-5193
Oakville
Halton Region
1-866-442-5866
Richmond Hill
Operations Centre
905-884-8013
Stouffville
Public Works Department
905-895-5299
Vaughan
City of Vaughan
905-832-2281
5. Total Sewage Stoppage/Drain Back Up
*The overflowing of a toilet is not considered an emergency. Use a plunger and try to unplug the toilet. For all other emergencies please contact:
A Alert Drain Limited
Fred Kozai - Supervisor
Tel: 416-244-6891 ~ 416-761-8755
Cell: 416-837-1927
Available 24 hours a day, 7 days a week
Cambridge Only
Oakleaf Home Services
905-920-9644
6. Plumbing Leakage that Requires Complete Water Shut-Off
For leaks that are coming from faucets, sinks or toilets, please contact Starlane Homes.
For a leak that requires complete water shut-off please contact A Alert Drain Limited as listed above.
Cambridge Only
Oakleaf Home Services
905-920-9644
7. Major Collapse of Any Part of the Home's Exterior or Interior Structure
Please call your insurance company and notify Starlane Homes immediately.
8. Major water penetration of the interior walls or ceiling
Please call your insurance company and notify Starlane Homes immediately.
9. A large pool of standing water inside the home
Please call your insurance company and notify Starlane Homes immediately.
10. Any situation where, in the opinion of TARION, the home is uninhabitable for health or safety reasons
Please call your insurance company and notify Starlane Homes immediately.