Emergency Procedures


Emergency Procedures

If an emergency occurs within your new home, please notify Starlane Homes as soon as possible.

You must also report the emergency in writing to the Starlane Head Office.

Phone: 416-736-8854

Fax: 905-653-2516

Peter

Customer Service Manager

Melissa

Customer Service Representative

Linda

Customer Care Representative

Jessica

Customer Service Representative

Please email us about any issues via our contact form.

The following are considered an emergency;

1. Total loss of heat between September 15 and May 15

a) Make sure the furnace filter is clean

b) Check to see if the breaker is in the ON position

c) Ensure that the thermostat is set to heat

d) Turn the thermostat settings to 30°C or 80°F and listen to see if the furnace comes on

e) Make sure the gas valve has not been shut off at the furnace or at the meter outside

If you have attempted all of the above and your furnace still does not work properly, please call the emergency number listed on your furnace sticker

2. Gas Leak

If you have a gas leak, please call your local gas provider:

Aurora

Enbridge Gas

1-800-461-4444

Brampton

Enbridge Gas

1-877-362-7434

Caledon

Enbridge Gas

1-866-763-5427

Hamilton

Union Gas

1-877-969-0999

Markham

Enbridge Gas

1-800-461-4444

Milton

Union Gas

1-888-774-3111

Mississauga

Enbridge Gas

1-800-461-4444

Newmarket

Enbridge Gas

1-866-763-5427

Oakville

Union Gas

1-888-774-3111

Richmond Hill

Enbridge Gas

1-866-763-5427

Stouffville

Enbridge Gas

1-866-763-5427

Vaughan

Enbridge Gas

1-866-763-5427

3. Total loss of electricity

Check the main breaker at the hydro panel to ensure it is in the ON position. If it is, please call your local hydro supplier:

Aurora

Power Stream

1-877-777-3810

Brampton

Hydro One

1-800-434-1235

Caledon

Hydro One

1-800-434-1235

Hamilton

Horizon Utilities

905-522-4617

Markham

Power Stream

1-877-777-3810

Milton

Milton Hydro Dis.

905-876-4611

Mississauga

Enersource

905-273-7425

Newmarket

Newmarket Hydro

905-895-2309

Oakville

Oakville Hydro

905-825-9400

Richmond Hill

Power Stream

1-877-777-3810

Stouffville

Hydro One

1-800-434-1235

Vaughan

Power Stream

1-877-777-3810

4. Total loss of water supply

If you do not have any running water please call your town's operations centre:

Aurora

Public Works Department

905-727-3123

Brampton

Region of Peel

905-727-3123

Caledon

Public Works Department

1-800-563-7881

Hamilton

Horizon Utilities

905-522-9200

Markham

Markham Water Works

Holidays / After Hours

905-475-4862

905-477-7000

Milton

Region of Halton

905-825-6000

Mississauga

Region of Peel

905-791-7800

Newmarket

Water Works

905-895-5193

Oakville

Halton Region

1-866-442-5866

Richmond Hill

Operations Centre

905-884-8013

Stouffville

Public Works Department

905-895-5299

Vaughan

City of Vaughan

905-832-2281

5. Total Sewage Stoppage/Drain Back Up

*The overflowing of a toilet is not considered an emergency. Use a plunger and try to unplug the toilet. For all other emergencies please contact:

A Alert Drain Limited

Fred Kozai - Supervisor

Tel: 416-244-6891 ~ 416-761-8755
Cell: 416-837-1927

Available 24 hours a day, 7 days a week

6. Plumbing Leakage that Requires Complete Water Shut-Off

For leaks that are coming from faucets, sinks or toilets, please contact Starlane Homes.

For a leak that requires complete water shut-off please contact A Alert Drain Limited as listed above.

7. Major Collapse of Any Part of the Home's Exterior or Interior Structure

Please call your insurance company and notify Starlane Homes immediately.

8. Major water penetration of the interior walls or ceiling

Please call your insurance company and notify Starlane Homes immediately.

9. A large pool of standing water inside the home

Please call your insurance company and notify Starlane Homes immediately.

10. Any situation where, in the opinion of TARION, the home is uninhabitable for health or safety reasons

Please call your insurance company and notify Starlane Homes immediately.