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Emergency Procedures

If an emergency occurs within your home, please notify Starlane Homes as soon as possible.
You must also report the emergency in writing to the Starlane Head Office.

Phone: 416-736-8854

Office Hours: 9:00 am - 5:00 pm on Monday - Friday
Peter - Customer Service Manager - extension 338
Maria - Customer Service Representative - extension 339
Melissa - Customer Service Representative - extension 324

Please email us about any issues via the form at the bottom of the page.

The following are considered an emergency.

1. Total loss of heat between September 15 and May 15
a) Make sure the furnace filter is clean
b) Check to see if the breaker is in the ON position
c) Ensure that the thermostat is set to heat
d) Turn the thermostat settings to 30 C or 80 F and listen to see if the furnace comes on
e) Make sure the gas valve has not been shut off at the furnace or at the meter outside
If you have attempted all of the above and your furnace still does not work properly,
please call the emergency number listed on your furnace sticker
2. Gas Leak
If you have a gas leak, please call your local gas provider:
Aurora Enbridge Gas 1-800-461-4444
Brampton Enbridge Gas 1-877-362-7434
Hamilton Union Gas 1-877-969-0999
Markham Enbridge Gas 1-800-461-4444
Milton Union Gas 1-888-774-3111
Mississauga Enbridge Gas 1-800-461-4444
Newmarket Enbridge Gas 1-866-763-5427
Oakville Union Gas 1-888-774-3111
Richmond Hill Enbridge Gas 1-866-763-5427
Stouffville Enbridge Gas 1-866-763-5427
Vaughan Enbridge Gas 1-866-763-5427
3. Total loss of electricity
Check the main breaker at the hydro panel to ensure it is in the ON position.
If it is, please call your local hydro supplier:
Aurora Power Stream 1-877-777-3810
Brampton Hydro One 1-800-434-1235
Hamilton Horizon Utilities 905-522-4617
Markham Power Stream 1-877-777-3810
Milton Milton Hydro Dis. 905-876-4611
Mississauga Enersource 905-273-7425
Newmarket Newmarket Hydro 905-895-2309
Oakville Oakville Hydro 905-825-9400
Richmond Hill Power Stream 1-877-777-3810
Stouffville Hydro One 1-800-434-1235
Vaughan Power Stream 1-877-777-3810
4. Total loss of water supply
If you do not have any running water please call your town's operations centre:
Aurora Public Works Department 905-727-3123
Brampton Region of Peel 905-791-7800
Hamilton Horizon Utilities 905-522-9200
Markham Markham Water Works 905-475-4862
Holidays / After Hours 905-477-7000
Milton Region of Halton 905-825-6000
Mississauga Region of Peel 905-791-7800
Newmarket Water Works 905-895-5193
Oakville Halton Region 1-866-442-5866
Richmond Hill Operations Centre 905-884-8013
Stouffville Public Works Department 905-895-5299
Vaughan City of Vaughan 905-832-2281
5. Total Sewage Stoppage/Drain Back Up

* The overflowing of a toilet is not considered an emergency. Use a plunger
and try to unplug the toilet. For all other emergencies please contact:

A Alert Drain Limited
Fred Kozai - Supervisor
Tel: 416-244-6891 ~ 416-761-8755
Cell: 416-837-1927
Available 24 hours a day, 7 days a week
6. Plumbing Leakage that Requires Complete Water Shut-Off

For leaks that are coming from faucets, sinks or toilets, please contact Starlane Homes.
For a leak that requires complete water shut-off please contact A Alert Drain Limited
as listed above.
7. Major Collapse of Any Part of the Home's Exterior or Interior Structure

Please call your insurance company and notify Starlane Homes immediately.
8. Major water penetration of the interior walls or ceiling

Please call your insurance company and notify Starlane Homes immediately .
9. A large pool of standing water inside the home

Please call your insurance company and notify Starlane Homes immediately as listed above.
10. Any situation where, in the opinion of TARION,
the home is uninhabitable for health or safety reasons

Please call your insurance company and notify Starlane Homes immediately as listed above.

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