Customer Service
Starlane takes pride in offering the finest customer support and highest standard of service. From the search to the move and beyond, Starlane is with you every step of the way ensuring that your experience is hassle free.
Even after the purchase, a lot of questions come up. Decorating the new home, potential changes/upgrades and many more things can come up before you move in. That's why we're proud to offer the best pre-closing customer care.
Customer Care (Pre-Closing)
Buying a new home can be an overwhelming experience, especially for first time buyers. Once you purchase a new home with us, our Customer Care Representative Linda will work with you to guide you through the significant stages of the home buying process.
Linda will contact you with information regarding next steps while answering all your questions and concerns.
Linda is available Monday through Friday from 9:00 am to 5:00 pm.
Once you've moved in, our work isn't done. We stand behind our product with an impeccable record and a commitment to your satisfaction. If you require assistance after moving in, browse through this helpful section about after-closing customer service.
Service Department (After-Closing)
Our Customer Service team is dedicated to ensuring that your new home is everything you dreamed it would be and more. We are committed to providing you with prompt and reliable service once you have moved into your new home.
Your new home is protected by a warranty provided by Starlane Home Corporation and backed by Tarion. To view more information provided by Tarion about your home's statutory warranty coverage and the process for addressing warranty-related matters, please click here.
Service Department Hours:
9:00 am - 5:00 pm - Monday to Friday
If you need to report a deficiency, it must be sent in writing via email or fax. Please email us about any issues via our contact form or at [email protected]. Or please fax us at 905-653-2516. At Starlane Homes, we strive to respond to all correspondence within 24 hours.
Emergency Procedures
If an emergency occurs within your new home, please view this helpful information about emergency procedures.
Contact
Phone:
416-736-8854
Warranty
Starlane Homes has been committed to providing excellent service and is a licensed builder with the Home Construction Regulatory Authority (HCRA). Visit HCRAOntario.ca or Tarion.com for more information.
Manage Your New Home Warranty Online
Your new Starlane home is backed by Tarion. Register for Tarion’s MyHome (myhome.tarion.com) right after you take possession. MyHome is an online tool you can use from your computer or mobile device that allows you to submit warranty claims and upload supporting documents directly to your builder and Tarion. It also alerts you to important dates and warranty timelines, allows you to receive official correspondence from Tarion electronically, and schedule an inspection with Tarion when you need assistance.